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Convergys Corporation Expands Into Cornwallis

first_imgNova Scotia Business Inc. and Convergys Corporation — the globalleader in integrated billing, employee care, and customer careservices — announced today, Feb. 17, that Convergys will expandits Nova Scotia operations into Cornwallis. The company expectsto hire 175 people within the next two years. Premier John Hamm and Gloria Griffin, senior director of siteplanning and development for Convergys Corp., were in Cornwallisfor the announcement. They were joined by Jim Thurber, chair ofthe Digby-Annapolis Development Corporation and Stephen Lund,president and CEO of Nova Scotia Business Inc. “Today’s announcement is another expression of confidence in NovaScotia’s economy,” said Premier Hamm. “Convergys continues toinvest time and time again in our province and our people, andthey’ve set an example for the international business communityto show that Nova Scotia continues to be a great place in whichto do business.” The centre in Cornwallis will mark Convergys’ fourth location inNova Scotia. Convergys is already one of the province’s largestprivate-sector employers, with sites in Dartmouth and NewGlasgow, and another nearing completion in Truro. “Convergys believes that Canada offers a dedicated, motivatedworkforce of well-educated professionals and the businessenvironment needed to deliver world-class customer care,” saidJack Freker, president of Convergys’ customer management group.”As the largest, outsourced customer care provider in the world,with over 11,000 employees in Canada, Convergys is very proud tobe announcing our new facility in the Digby area, and we willcontinue to rely on these talented individuals to deliverconsistent, responsive, and cost-effective customer care acrossmultiple channels for many clients.” Convergys Corp. signed a five-year payroll rebate with NovaScotia Business Inc. for the creation of the in-bound customercontact centre in Cornwallis. Conditional on achieving itstargets, Convergys will receive a payroll rebate, paid at the endof each year (beginning at the end of year two), to a maximum of$4.8 million. Although the company expects to hire 265 peopleover that time — which would result in a rebate of $2.8 million– the agreement is designed to encourage additional growth andemployment. “The Convergys announcement is a credit to the community leaderswho worked so hard to help us attract this business opportunityfor the location,” said Mr. Lund. “It’s an excellent example ofhow we can work together to put forward the best business facefor companies that are considering Nova Scotia for expansion orrelocation.” Convergys has signed a five-year renewable lease with the Digby-Annapolis Development Corporation and will begin tailoring thefacility to suit its service needs. The company expects to beoperational by April. “This announcement is the result of an effective and efficientcollaboration between NSBI, the Digby-Annapolis DevelopmentCorporation, the Western Valley Development Authority, theAnnapolis Basin Conference Centre, ACOA and the Nova ScotiaCommunity College,” said Mr. Thurber. “It would not have beenpossible without the full participation of all partners and weknow Convergys will experience the same co-operation and successas they become part of our community.” Convergys has operated in Canada since 1994 and employs more than11,000 people in 11 contact centres across the country. Inaddition to its Nova Scotia sites, the company operates inWinnipeg, Man.; St. John’s, NL; Ottawa and Welland, Ont.;Kamloops, B.C.; two locations in Edmonton, plus Lethbridge andRed Deer, Alta. Nova Scotia Business Inc. is the province’s business developmentagency, an organization that works with companies to providebusiness solutions. The private sector-led agency works toattract new businesses to the province and help those already inNova Scotia expand through services such as export developmentand financing. Convergys Corp. employs more than 50,000 people in 52 customercontact centres, data centres and other offices in the UnitedStates, Canada, Latin America, Europe, the Middle East, and Asia. It has its world headquarters in Cincinnati. For more informationsee the website at www.convergys.com .last_img

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