MONTREAL — A telecom watchdog group says routine errors on cellphone bills continue to be a major headache for consumers, who often complained they were charged too much.A report by the Commissioner for Complaints for Telecommunications Services finds consumers also say they weren’t given discounts or credits promised or their contracts didn’t reflect the services they thought they were getting.The non-profit group helps settle disputes between consumers and telecom service providers.It handled almost 11,000 complaints for 2011 to 2012, a 35% increase from the previous year.The complaints included wireless, local phone and long distance and Internet services.[np-related]Andrew Barr/National Post For the last three years, complaints about cellphone services have made up more than half of the telecom services complaints, a hot button issue for consumers.“The No. 1 complaint is what I will call routine billing errors related to regular service,” said commissioner Howard Maker, who released his annual report Thursday.“Wireless tends to be a complaint generator,” Maker said.Maker said a national code of conduct for Canada’s wireless providers should eventually help lower complaints.“We think it will set minimum standards for service provider conduct and will clarify rights and responsibilities.”The Canadian Radio-television and Telecommunications Commission has asked Canadians to help draft the code because consumers have said their monthly contracts are confusing and the terms and conditions can vary greatly from one wireless company to another.This year, more than 60% of the complaints to Maker’s watchdog group were about wireless services, which face numerous technological changes, he said.The No. 1 complaint is what I will call routine billing errors related to regular service“I often think the technology guys and the marketing guys get ahead of the customer service folks. So it’s difficult for the customer service folks to convey all of the information that consumers need in a timely way and in an accurate way.”Maker also noted that his group solved 90% of the complaints it received and said sometimes the solutions were glaringly obvious.Some of the solutions were so simple that “you kind of scratch your head” and wonder why customers couldn’t get any satisfaction, he said.“We see so many complaints that could have been avoided, in our view, with a little extra care provided by the service provider at first instance.”The second-biggest complaint was clauses in consumers’ cellphone contracts, known as terms of service, which includes such things as early termination fees, the report said.That underscores that consumers need to understand their contracts, Maker said.The watchdog group also received complaints about lost smartphones and if consumers needed to keep paying their monthly contracts.Consumers aren’t off the hook and need to be aware of their responsibilities and options, Maker said.“Losing your device is not a basis to stop paying your monthly fees,” he said.“Although we understand customers’ frustration with having to pay for a service that they can no longer use, the physical protection of a customer’s device is not the service provider’s responsibility,” the report adds.The report also found that local telephone service and Internet service were No. 2 and No. 3 in generating complaints.The main complaint with these services, again, was billing errors, Maker said. Complaints about Internet services also include disputes about usage caps.Maker said 178 telecom service providers and brands participate in the group’s dispute resolution process.The group is an independent, industry-financed body established by the federal government to resolve consumer complaints against telecom companies.The Canadian Press
The Indian has beaten the 40th ranked Japanese player on the only occasion the two have met—at the 2017 India Open Superseries, He Bingjiao of China,before mustering a hopeful ball up the pitch, However, Pakistan November 25, Mercedes’ Valtteri Bottas celebrates his win on the podium. though, cannot exit the deal before November 2019 when it shall formally submit the proposal and then it must wait for one more year for its name to be deleted from the records. It signifies that he perceives the world to be prospering at America’s cost.
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Google’s search algorithms are an ever-changing mystery that only the best search engine optimizer (SEO) experts ever get a handle on. But Google yesterday implemented one of the biggest changes they have ever made to those algorithms, and one that should see a noticeable change in the quality of search results everyone sees.According to Google, this change should have a positive impact:In the last day or so we launched a pretty big algorithmic improvement to our ranking—a change that noticeably impacts 11.8% of our queries—and we wanted to let people know what’s going on. This update is designed to reduce rankings for low-quality sites—sites which are low-value add for users, copy content from other websites or sites that are just not very useful. At the same time, it will provide better rankings for high-quality sites—sites with original content and information such as research, in-depth reports, thoughtful analysis and so on. Google see this change as supporting “a healthy web ecosystem” with the side effect being a lot of sites will have their rankings change either for the better or worse. Depending on which side of the fence you are on: content copier or content producer, will give you a good idea of how this is going to play out for your site/s.For end users it is certainly promising to be a positive change. Google has been trying to improve the overall search experience recently with the surprise introduction of a Personal Blocklist for the Chrome browser being the most public example of that. Now with search results getting better too, we should all see a lot less rubbish on that all important first page of results.Read more at The Official Google Blog
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